Frequently Asked Questions
+I forgot my password. How do I retrieve it?
If you forgot your password, you can retrieve it by changing your password on the account details section of your account profile. To do this, please login to your account and select Account Details.
+Why isn’t my promo code/voucher working?
First, check that the account you are logged into is the same account that the promo code was sent to.
Please note the following:
- You may only apply one promo code per checkout.
- If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to you.
- You can also check the terms and conditions of the promotion you’re trying to apply to see if anything of the following applies to your code:
- Brand exclusions: Sometimes certain brands are excluded from a promotion.
- Minimum spend: Some vouchers or promotions require a minimum spend in order to be redeemed.
- Expiry date: Check the expiry date of the promotion to ensure your code is still valid.
+What are your hours of operation?
Our website never closes – you are free to purchase 24 hours a day, 365 days a year.
+Do you sell or trade any of my information?
Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.
+Use of information:
Mia Beauty may use your information to, amongst other things:
- assist you in completing a transaction or Order;
- communicate with you about products and services;
- provide service and support;
- update you on new services and benefits;
- provide personalized promotional offers;
- select content to be communicated to you;
- allow you to participate in contests and surveys;
- contact you for market research regarding products or services.
- Mia Beauty will display your personal information contained in your profile.
- Mia Beauty will use your email address to contact you from time to time and may also use it for security reasons to confirm that you are who you say you are.
+How do I find a product?
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on ‘Search’ and type a search term related to what you are looking for and all corresponding results will be displayed.